Excellent resources for your online experience

Student Frequently Asked Questions (FAQs)

Online Education – General Questions

Getting Started

The Online Course Experience

Troubleshooting

Answers

Does a degree earned online differ from a degree earned on-ground?

There is no difference between a degree earned online and a degree earned on-ground. The diploma or certificate you receive upon completion is equivalent regardless of delivery format.

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Are online programs held to the same quality standards as on-ground programs?

Online programs have the same content, rigor and outcomes as on-ground programs. They are subjected to the same scrutiny as on-ground programs to ensure quality and continuous program improvements. All online courses are reviewed by a peer review team (content reviewer, instructional designer and mentors) using an established Quality Review process.

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Can credits earned through another institution be applied to my degree program?

The acceptance of transfer credit is a decision that’s made by the institution where you plan to make application. In general, transfer credit evaluations are conducted after you have enrolled, been accepted for admission, and official transcripts are received. Factors that may affect the acceptance of transfer credit include: grades received, relevancy of courses to your degree program, your eligibility to re-enter the transfer institution, degree residency requirements, faculty credentialing requirements, etc.

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Can I get credit for past work experience(s) and training?

Tennessee Board of Regents institutions offer credit for experiential learning through prior learning assessment (PLA). Generally, students demonstrate PLA in one of three forms: credit by examination, credit recommendations for past training, and portfolio assessments. You can learn more about PLA by visiting Timewise TN.

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Are the same courses offered online every semester?

A large number of general education (English, Math, History, Humanities, Sciences, etc.) courses are offered online each semester while others may be offered in selected semesters only. Check the “Search Courses” feature for an up-to-date list of courses being offered each semester.

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How does financial aid work for online courses?

There is no difference in how financial aid works for courses taken online or on campus. You will need to complete the FAFSA.  Questions about financial aid should be directed to your institution’s Financial Aid department.

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Will financial aid pay for textbooks?

Financial aid will pay for textbooks. Notify your Student Liaison for information on financial aid procedures in place for coverage of textbooks.

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Is accommodation provided for students with disabilities?

Qualified students with disabilities will be provided reasonable and necessary academic accommodations if determined eligible by the appropriate disability services staff at their campus. Prior to granting disability accommodations in a course, the instructor must receive written verification of a student's eligibility for specific accommodations from the disability services staff at the home institution. It is the student's responsibility to initiate contact with their institution's disability services staff and follow the established procedures for having the accommodation notice sent to the professor.

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Where do I begin?

  • Make sure you have reliable internet access.
  • Perform a System Check to make sure your computer and web browser are compatible with the Learning Management System (LMS). If there is a problem, you will see instructions on how to make your computer or browser compatible.
  • Check the course syllabus to determine if there are any specific software releases or equipment needs (microphone, headphones, etc.) for courses you are planning to take.
  • Login in to your course(s) on the specified date and time.
  • Verify that you have access to the course(s) you enrolled in through your campus.

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What are the technical requirements and knowledge/skills needed to take an online course?

As a student, you should possess the following knowledge/skill sets:

  • Good computer skills
  • Familiarity with e-mail since this is the most common means of communication with your instructor and other classmates
  • Familiarity with web browsers like Chrome, Firefox, Internet Explorer or Safari
  • Familiarity with word processing software

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What are some common applications that might be needed to complete my assignments?

Common applications you might need include:

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How do online courses work?

  • Course content (lectures, discussions, assignments, etc.) is presented using an online learning management system called Desire2Learn (D2L).
  • Course material is presented on a weekly basis and is normally completed through assigned readings, projects, essays, participation, etc.
  • You do not need to log in to the course at any specific time during the week, but you do need to complete all your course work within the timeframe given by the professor.
  • You interact with other students and your professor via the discussion board and email. You may also collaborate on group projects through the web interface.
  • Mid-terms and finals are usually taken online and, once started, must be completed in a set amount of time. Some courses may require proctored exams.
  • You may be required to upload assignment files.
  • Plan on the workload being the same as a traditional on-ground course.

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When can I log into my course(s)?

Courses follow the institution’s academic calendars. This means they have specific start and end dates.  Check the Academic Calendar for details.

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Is my attendance sent to my "home campus" for financial aid purposes?

Attendance verification for financial aid purposes is automatically extracted and sent to your school. Attendance is sent on the 4th day, the 9th day and the 14th day of the semester and at the 50% and 60% milestone dates in the semester.

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Do I have to come to campus for my exams?

Some courses (typically Math and Science) require the use of a proctor for your exams. Proctored exams can be taken at a TBR testing site or an approved alternative testing site.

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How do online labs work?

Labs are simulated and incorporated within your online course content. The labs typically combine animations, illustrations and videos to convey key information. They can provide a high level of detail not available through traditional labs and give you the chance to learn and practice in a realistic and risk-free environment. 

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What support services can I access as an online student?

Online students have access to a wide array of support services including 24/7 technical support assistance, tutoring, a virtual library, a virtual bookstore, and online advisement.

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How will I be graded?

The criteria for grading is established by your professor and outlined on the class syllabus. Online learning is very similar to an on-campus class experience; in this case the classroom is virtual.

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What qualifications must an online professor possess?

All faculty must be certified by the regional accreditation commission and verified before they will be considered for online teaching assignments. Additionally, all instructors are required to attend training on the online delivery platform, have an understanding of online teaching principles and learning methods, and adhere to high-quality teaching standards.

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What can I expect from my online professor?

You can expect your professor to do the same things he/she would do in an on-ground classroom setting. This includes:

  • Provide a syllabus and course schedule.
  • Provide clear instructions for completing assignments.
  • Respond within 24-48 hours of your email unless notified of extenuating circumstances that prevents timely communication.
  • Enforce “netiquette” and course protocols.
  • Communicate any changes made to the syllabus both by individual email communication and posting both notification and nature of change(s) on the course bulletin board.

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How do I interact with my professor?

You will be able to communicate with your professor through email feature within the Learning Management System (LMS). Your professor will answer email questions, participate in online discussions, and personally evaluate your assignments. You can expect a response from your professor within 24-48 hours of your initial email unless notified of extenuating circumstances.

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How do I interact with the other students in my class?

You will communicate with other students through the email feature within the Learning Management System (LMS). You will also be able to post questions and comments to threaded discussions. This forum allows you to hold virtual conversations with other classmates and your instructor without having to be online at the same time.

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Who do I contact if I am having D2L issues? 

Telephone: 866-895-8429 
Emailtnecampus-support@D2L.com
Help Portal: Knowledge Books  (contains training resources, how-to documents and tutorials)

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What is my D2L username and password?

Username and password for NEW students and students who were enrolled in courses prior to Spring 2017:  
Your username is the first initial of your first name and full last name plus the first four digits of your birthdate (MMDD). If your last name is hyphenated, it will be your entire last name including the hyphen.
Username example: Susan Brown-Thomas = sbrown-thomas0705
Password example: Use your six digit birthdate.  Example: July 5, 1990 = 070590
 
Username and password for RETURNING students:  
If you have an alternate username that's different from the username example shown above, use it. 
Your password is the password you created and used last semester. 
 
Password Reset:
Visit the D2L login page and look for the Password Reset link. If you have any questions about the process, contact the Helpdesk toll-free at 866-895-8429. Please note that this reset process is for TN eCampus D2L passwords only. Login procedures and passwords used on your home school site will not be changed.

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Who is my Student Liaison?

Click here for a list of Student Liaisons.

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Where can I find a copy of the course syllabus?

Log in to the D2L learning management system.  Look for the syllabus link under Course Content.

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Can I audit a course?

In accordance with Tennessee State Law, TCA 49-7-113, disabled persons and persons who will become sixty-five (65) years of age or older during the academic semester in which such persons begin classes and, who are domiciled in Tennessee, may be enrolled in courses for credit at state-supported colleges and universities without payment of tuition charges, maintenance fees, student activity fees or registration fees. Tennessee Board of Regents institutions may charge a service fee to defray the cost of keeping the student records. The fee must not exceed seventy dollars ($70.00) a semester. Refer to TCA 49-7-113 for more information. 

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How do I purchase textbooks?

  1. Visit the Virtual Bookstore.
  2. Click on the "Textbooks and Course Materials" tab that appears at the top of the page.
  3. Follow the prompts that appear on screen.

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What is an eBook?

An eBook is an online version of the hard copy textbook. eBooks are available for many TN eCampus courses.

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I'm not satisfied with the professor that has been assigned to teach my online course. Can I move to another section?

You are not allowed to change sections because of a professor unless you've had issues with the professor in a prior semester. If you've had an issue with your assigned professor, notify your Student Liaison. The Student Liaison can help facilitate the change to another class section.

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How do I send email to my professor?

Log in to your course. Click on the Classlist. Scroll down to the professor's name and check the box next to his/her name. Locate the envelope icon at the bottom of the page. Click on the envelope icon and a "Compose Message" box appears. Type your message in the "Compose Message" box and send.

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Can I send email messages outside of D2L?

No. Email messages cannot be sent to addresses that reside outside of the D2L learning management system.

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